Reliable WordPress Support for Business Websites
WordPress websites require ongoing attention. Plugins need updates, technical problems occur, content changes and new functionality may be required as the business grows.
Erikson Media provides WordPress support for businesses that need dependable technical help without maintaining an in-house web development team.
Our support services complement our broader WordPress Services and can support both websites we build and existing WordPress installations.
WordPress Help When You Need It
Not every website problem requires a complete redesign or development project.
Sometimes you simply need someone who understands WordPress to diagnose the issue and fix it properly.
We can assist with:
- WordPress troubleshooting
- Plugin problems
- Theme issues
- Software updates
- Broken layouts
- Form problems
- Content changes
- DNS and SSL issues
- Analytics and tracking
- Website performance
- Security issues
- Hosting problems
- Website migrations
- General technical support
For businesses requiring continuous maintenance rather than occasional assistance, our Managed WordPress service provides a more comprehensive solution.
WordPress Troubleshooting
WordPress websites involve multiple interconnected components.
A problem may originate from WordPress itself, a plugin, theme, hosting environment, DNS configuration, caching system or third-party integration.
We troubleshoot the underlying cause before making unnecessary changes.
Where a problem requires more substantial technical work, our WordPress Development services can provide a longer-term solution.
WordPress Updates
WordPress core, themes and plugins are updated regularly.
Keeping software current helps address security vulnerabilities, compatibility problems and software bugs, but updates can occasionally introduce new issues.
We can help manage updates and troubleshoot problems that occur after software changes.
Businesses that want updates handled automatically as part of ongoing website management can use our Managed WordPress Services.
Website Changes and Improvements
Businesses evolve, and their websites need to change with them.
You may need to add a new service, update existing content, change contact information, modify a form or create a new section of the website.
We can help implement ongoing changes while maintaining consistency with the existing design and site architecture.
If the website itself has become outdated or difficult to maintain, a WordPress Redesign may be more economical than continually repairing an aging system.
WordPress Performance Support
Slow websites can result from hosting, plugins, themes, images, scripts, databases or caching configuration.
We can investigate performance problems and identify the components contributing to them.
Websites requiring a dedicated performance project can use our WordPress Speed Optimization service.
WordPress Security Support
Security issues should be addressed quickly.
We can assist with security configuration, software updates, suspicious website behaviour and other WordPress security concerns.
Preventive measures are generally more effective than waiting for a website to become compromised.
Learn more about our dedicated WordPress Security Services.
Hosting and Migration Support
Sometimes the problem isn’t WordPress itself.
Hosting limitations, DNS configuration, SSL certificates and server environments can all affect how a website operates.
If moving the website is the better solution, our WordPress Migration Services can manage the transition to a new hosting environment.
Support for Existing WordPress Websites
You don’t need to have originally built your website with Erikson Media to request support.
We can review an existing WordPress installation and determine whether the problem can be addressed within the current environment.
Before taking responsibility for an existing website, we may need to assess its hosting, theme, plugins, security and overall technical condition.
This helps identify legacy problems before additional work begins.
Support vs Managed WordPress
Occasional WordPress support and ongoing website management solve different problems.
WordPress Support is appropriate when you need specific technical work or help resolving an issue.
Managed WordPress is designed for businesses that want ongoing responsibility for hosting, updates, backups, security, monitoring and maintenance handled for them.
For many business websites, ongoing management becomes the more efficient option once support requests become regular.
Improving the Website Over Time
Technical support can also uncover opportunities to improve the website rather than simply repair it.
A recurring problem may reveal outdated infrastructure. Poor conversions may indicate a usability issue. Performance problems may expose an unnecessarily complicated technology stack.
When appropriate, we can connect technical improvements with Local SEO, Lead Generation or other services that improve the website’s commercial performance.
Need WordPress Support?
If you’re dealing with a WordPress problem, need changes made to an existing website or want dependable ongoing technical support, Erikson Media can help.
View Our Work or request a quote to discuss your WordPress website.